Shipping policy
Shipping & Delivery Information
At Dealzen, we strive to provide fast, reliable, and hassle-free shipping to all our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing Time
- All orders are processed within 24-48 hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email with your order details after placing an order.
2. Shipping Time & Estimated Delivery
We offer standard shipping across India. Estimated delivery times are as follows:
|
Region
|
Estimated Delivery Time
|
|---|---|
|
Metro Cities (Delhi, Mumbai, Bangalore, etc.)
|
4-7 Business Days
|
|
Tier 2 & 3 Cities
|
5-9 Business Days
|
|
Rural Areas
|
7-12 Business Days
|
Expedited shipping (2-4 business days) may be available at an additional cost. Please check at checkout.
Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or high demand periods (festivals, sales, etc.).
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order using the tracking link provided in the email or on our Order Tracking Page.
Important: It may take up to 24 hours for tracking updates to reflect after shipment.
5. Shipping Partners
We work with trusted logistics providers such as Delhivery, Bluedart, Ekart, Xpressbees, and India Post to ensure smooth and timely delivery.
6. Address & Delivery Issues
- Please ensure that the shipping address and contact details provided during checkout are accurate.
- If an incorrect address is provided, we may not be able to guarantee successful delivery.
- If a package is returned due to an incorrect address, the customer may be responsible for re-shipping fees.
7. Lost, Stolen, or Damaged Shipments
- If your order is lost or significantly delayed, please contact us at [support@dealzenn.store] within 7 days of the estimated delivery date.
- If your order arrives damaged, please send clear photos of the damaged product and packaging to [your support email] within 48 hours of delivery. We will assess the case and offer a replacement or refund accordingly.
8. International Shipping
Currently, we only ship within India. We do not offer international shipping at this time.
9. Contact Us
For any shipping-related queries, feel free to contact our customer support team:
Email: [support@dealzenn.store]
Support Hours: Monday to Saturday, 10 AM – 6 PM
Email: [support@dealzenn.store]
Support Hours: Monday to Saturday, 10 AM – 6 PM
Note: This policy is subject to change based on company decisions or courier service updates. Please review it periodically for the latest information.